avatarin used OpenAI’s GPT-Realtime to provide Yamada Denki shoppers with 24/7 multilingual retail support. According to OpenAI’s customer story, 30,000 people used the agent during its first two weeks, and 92% of survey responses were positive. The announcement does not specify the languages supported, deployment scale, response latency, cost, survey sample size, question wording, human escalation process, or how the result compares with other support channels. The reported figures therefore indicate early adoption and user sentiment, but do not establish broader operational effectiveness.
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