AI Agents Flood Public Services with Entitlement Requests

Autonomous AI agents are increasingly stepping in to navigate bureaucratic administrative portals on behalf of citizens, triggering a noticeable surge in benefit and public service claims. The vast majority of these submissions come from people legally entitled to support who previously found the manual paperwork too cumbersome. By effectively eliminating administrative friction, agentic automation is exposing the capacity limits of civic infrastructure designed for human-speed processing.